Jumeirah Essex House on Central Park - New York

Die Ausstattung der Zimmer ist sehr luxuriös. Allerdings gibt es auch kleinere Mängel - die "elektronische Lichtkontrolle" hat meistens nicht funktioniert und es war bei jedem Betreten des Zimmers jedes Mal nötig alle Lichter (9 Stück!) einzeln auszuschalten... Im Badezimmer gab es leider nur einen fix montierten Duschkopf, die Wärme lässt sich nicht regulieren. Das Essen im Hotel ist sehr teuer (zB Frühstück aufs Zimmer ca. 50 $) . Ansonsten liegt das Hotel perfekt mit einem wirklich einmaligen Blick auf den Central Park . Das Personal war durchgehend sehr freundlich und hilfsbereit.

Sehr aufmerksamer Check-in, Zimmer in relativ gutem Zustand, Frühstück teuer ? aber auch sehr gut, Lage optimal zwischen Museumsmeile und Times Square, Apple Store, Abercrombie & Fitch um die Ecke.

This hotel is in a great location. We got an upgrade on our room. The spa was able to accomodate our last minute requests for massages.

The staff is very friendly and attentive, exactly what you expect from a top hotel. Rooms are updated, clean, quiet and very comfortable. And a decent size for NY standards. The subway is just a short walk to Columbus Circle, making it very convenient. Lots of stores, restaurants in the area and Central Park is just across the street, go for a job in the morning.

Great room for the money

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We stayed on the 38th floor overlooking central park. It was really cool.

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Very interesting, historic hotel that's been well maintained and updated. The staff was very helpful and efficient. I especially like what they've done with the room lighting to make it more environmentally friendly. Wish there had been coffee available without ordering it from room service.

I had high expectations from this hotel, but I ended up being diapointed from the dayly issues - mainly from poor managment. Every day - there was something missing in the room for which we needed to call numerous times. It took forever to get even ice delivered. At 7 AM- we were woken up from an unbearable street construction noice. At the end of our stay- we were charged with a Bar bill and Parking bill, although we never used either of them. The Manager conducted an "Investigation" for 6 hours without resolution. We will need to contact our Credit card instead to request the fake charges to be removed. Not to mention that for 45 seconds phone call to a cell phone in Virginia- we were charged $ 10,55. The prices of the room calls are not listed anywhere.

The hotel and staff were outstanding! The hotel gave us a complimentary suite upgrade when we arrived which was a nice touch. My only gripe was the $100.00 breakfast for two...a bit over the top! Overall it was great place to stay.

This is a clean, modern hotel in a great location, but the rooms lack privacy. In the morning we were woken up (on a Sunday) at 8:45 with a knock from housecleaning (check-out was noon), and continued to hear doors banging, conversations, etc. from the hallway throughout the morning.

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Extremely convenient location, I felt like I was in the best part of NYC, it made my whole trip a very special experience.. I would recommend this hotel to everyone..very high quality hotel, very friendly staff..it was better than a Ritz Carlton experience, and had a more personal feel! The staff, were all so professional,and they made me feel very important.

This was my second stay at the Jumeirah Essex House. The first stay happened a few months ago and my impression of the hotel was quite positive, with a lovely, well-sized and equipped room, so I decided to book again. This time around, though, I was severely disappointed and doubt I shall return unless I hear of vast improvements. I had my wife with me this trip and looked forward to the comfort and style of the room I had during the aforementioned first stay, since we were having a medical procedure and would be spending more time in the hotel than usual. Unfortunately, the rooms we were assigned were not only much smaller than the one I got the first time around, the appointments were also sorely lacking. That's right, I said "rooms", plural, not because my wife and I stayed in separate rooms, but because we had to change rooms twice. The first room we got didn't have a bathtub and was smaller than I remembered the Essex King Room I got last time being. We switched. Second room had a very awkward design that didn't suit us and no place to put our luggage. Third room wasn't a charm, but by the time we got to it we were tired and decided to cut our losses. This one had a bathroom, but was small and had, more importantly, the tiniest closet I've ever seen in a New York City hotel. I mean lunchbox-sized, nothing-fits tiny. Then there were other "small" things, like a certain indifference in the service. Our bed was never properly made during the day, but merely left in the "turned down" mode one would expect only in the evening. Getting extra anything usually required several calls to Guest Services. This was topped off on the day of our departure, when we had to call twice for a bellhop. Also, call me nitpicky, but my strolls through the lobby had me quite dissatisfied as well. I would pass by one particular seating area every day of my stay and notice the cushions of the armchairs were out of place, disheveled. After a while I noticed that no one really bothered

Excellent Service

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Family room was a very good size (although only having a double sofa bed means the kids have no option but to share a bed) and of a very high standard. Location great for Central Park, 5th Avenue and Times Square

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My expectations for the Jumeirah were perhaps a little on the high side - great location and of course the name of a famous Dubai hotel group Arriving at the hotel reception did not allay that perception - a beautiful and ornate area with lovely seating area's However, thats where the positive perception came to an end. The reception was kept at such a low temperature that it was impossible to sit there in any comfort whatsoever. With only two people at check-in, I queued to check in and check out. Arriving in my bedroom, I found 1ply toilet paper in the bathroom - having only seen this type of paper in youth hostels and country B&B's, I was genuinly surprised. In addition, the bath looked like it hadn't been changed since its installation back in the 1930's - shower curtain and all. Rusty brown staining and peeling enamel were so bad that I used shower shoes when I was showering. All in all not what I would expect.

the hotel overall wasn't bad, the location is also pretty good near the park..mall around the corner...but I was expecting a lot more from the room after paying that much..the size was okay and so was the view, even though we had requested for a better room.

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My daughter and I recently stayed 4 nights at the Essex House - incredible experience! Great location - allows you to experience the flow of Central Park at different times of the day - centrally located for museums, shopping, theater, dining. The hotel has impeccable service and ambience. The room was contemporary, spacious and beautifully furnished. Even the noise from construction below was not an issue. Higly recommend this hotel!

Outstanding Hotel and Location

My wife and I flew to NYC for a quick weekend first year anniversary. This hotel couldn't have been better! The bar in the hotel is great. The staff were very helpful. On Central Park so if you're into the Met and other museums, like MOMA, this is you place. Walking distance to them all. Highly recommend.

I had high expectations for this hotel, but when we arrived we were given a room right across the street from major construction. The noise started at 7 am the next morning. However, I asked if we could be given a more quiet room and the hotel quickly responded. The rest of our stay (5 days) was wonderful!

The room was very small and when someone sat at the desk to work you actually could not walk to the other side of the room. Also- the plumbing in the bathroom was old and did not work right. The location is great and the lobby is lovely. We appreicated the motion detector lights in the lower part of the night-tables.

We had not stayed at the Essex House for several years. We were absolutely delighted with the new (to us) appearance, cleanliness, friendly staff and accomodations. We chose the hotel for its convenient location. It surpassed all our expectations.

nice room, no shampoo in bathroom, no laundry bag, view of supposedly upgraded room was terrible

Good location for tourists with plenty of sights within walking distance but beware of extreme noise pollution and constant pandering from pedicabs, bike rentals and horse carriages. Hotel lobby was small but beautiful and the lounge had a cool metro vibe although we never used it since it was overcrowded with arriving guests. Gym seemed well equipped but incredibly small and unappealing and spa services, as everything in this property, were outrageously priced. The attached South Gate Rest & Bar was attractively decorated but again the prices were far too high for the quality of food/drink. All restaurants within walking distance are more of the same: exspensive and not so good. Our standard king room was spacious but the shower curtain/liner were badly mildewed and stank the entire room so badly that we had to request a replacement. Amazing that nobody noticed until then! Our room had no view except for an unattractive service courtyard. The room's TV remote control was annoyingly slow to accept commands and pre-programmed mood lighting was nice but difficult to decipher. Room service is outrageously priced and after taxes/tips, we ended up paying $30.50 for mediocre coffee for two, JUST COFFEE! The hotel has bikes available but beware that means only TWO bikes. We were never told they had a time limit policy but nonetheless we were loudly and repeatedly chastized in the lobby upon our return by the woman working the luggage stand. The rest of the staff seemed friendly enough although the overall experience was far from the descriptions on the hotel's own advertising. You'll be paying for LOCATION!!

We've stayed at several luxury hotels over the past five years and this one ranks among the very best. We definitely plan to stay here the next time we are in N.Y.C.

Its a lovely hotel, with a great restaurant and pleasant rooms...the only let down was the airconditioning did not seem to work properly so coming back to the room in the late afternoon the room was over 72F and never seemed to cool down properly through the night. I would have moved the bed into the hall where it was seriously cold. The restaurant is certainly worth a visit, the food was very good.

we got a good sized suite for about a third of the price our friends paid for a regular hotel room just 1 block away. and we were more satisfied with the service we got. hard to see it remaining at this price for long.

All was fine except the room did not cool down enough. Location is excellent and staff very helpful and friendly.

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The weekend was quiet, the bed and bathroom linens were comfy cozy. The carpet was stained from previous guests and the bathtub had seen better days. We were awakened Monday morning at 7am by jackhammers across the street. We were not warned by hotel staff upon check-in that this may occur or we would've requested a different room, or chosen a different hotel. When telling mgmt, they said they couldn't control construction in Manahattan and b/c it was in their hotel, it wasn't their problem. They could offer no discount b/c the reservation was already paid online. They would only offer a complimentary breakfast and accept no responsibility for not notifying us re: the construction. The internet is not wireless, there's only 1 HBO channel, and the charge for on demand movies is more expensive than going out to see a movie or buying a DVD. If you choose to stay, stay in the middle or front of the hotel. The construction on 58th street is just beginning and will be going for a year or so. Or choose another hotel. Our experience was a 3 star hotel with an inflated rating.

Very peaceful and serene feeling in this hotel. The combination of room lighting and artwork was truly beautiful. Down side was using the business center an unexpected $85 charge for 10 minutes of internet use and a handful of printed web pages w/no advance notice that the charges were accumulating.

Hotel was good & clean. Service was OK too. The spa was not as expected, and would not use it again.

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I stayed at the hotel for my 40th Birthday and had a fabulous time. The Hotel exceeded my expectations and was centrally located to shopping and directly across from Central Park. I loved the hotel and look forward to returning in the near future!

I stayed in the hotel for 6 nights while visiting NY for a holiday. I was very happy with the hotel and its location. The staff was extremely polite and nice. The king room was very good and clean too. You definitely need to go to the spa, that looks just refurbished. Next time when I am in NY, I will stay there again.

The loby of the hotel and the restaruant attached to the hotel are beautiful. The qualith of the sheets and material used in the room was very nice and clean. I will stay in that hotel for sure next time I am in NY. Thank you hotels.com for helping me book the hotel. Regards FM

The hotel location was great,close to the central park,and other major street within walking distance .The staff were very friendly.The maid service needs improvement.In one occasion they failed to put the new sheets and I had to ask for that and the bathtub had the draining problem and they finnally fixed the problem on the last day .Although the maid service should be aware of our departure date they kept ringing the bell,at 8:00AM that day ,I think with my experience there is some lack of management compare to the overall price.

Very nice room but was facing south - right into the construction on 58th or 57th street. So at 7 am the jackhammers started - blmeished an otherwise very nice stay

Very bad hotel

Wonderful location. Terrific concierge. We could walk anywhere: to the theater, to Madison Avenue, to excellent dining and across the street to the park.

Our room was one of the less expensive but basicly comfortable with an also comfortabe king size bed however the view via the one large window was useful only to help discern what the day's weather might be....the lighting system and other amenity controls are overly complicated and requires the user to be too technically adept to be used with ease.The cleanliness of the room and bathroom was acceptable but not quite what it should be. The bathroom was a combination of some updating and some aspects of the bath and shower not being updated. Appreciating the expensive location in NYC and the high costs of operating a hotel in the city I expected some higher prices but as an example it was the first time I ever found a single serving size bottle of Coke in the room "bar" priced at $6.00 These critiques are really meant to be advisory and not "damning" since they are minor. We would happily stay at the Essex House on future visits because the comfortable aspects of our stay were very enjoyable and the location is impressively and exceptionally wonderful.

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