The Kensington Close Hotel & Health Spa - London

Had to ask to be moved from a smelly room (had been painted and fumes were still very strong). Next room had a door between my room and the next rooms toilet which meant I heard things I didn't want to hear.

This hotel definitely need a refurbish. Door lock is broken and does not close unless you really push it hard. Don't presume it is safe here. I heard another hotel guest complaining at the reception about her jacket was stolen from her room..............

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very disappointed with standard of our room as the review said it was 4 star but i have stayed in better travelodges. This trip was atreat for my fathers 70th birthday and it was ruined as we planned to use health spa and was told have to pay extra £8 each! Terrible experience.

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it was said 4 star hotel not even a 2 star, small rooms very inconvinient

the hotel location is excellent near a lot of shops and coffee places and with reasonable prices. it is also quite and near the high Kensington tube station. I had an enjoyabl e stay.

fairly good hotel, though a bit pricy for what you get. Hotels.com got me the room half price. which is about what i'd wanna pay. the rooms are a bit small but clean and there is nothing at all wrong with them. I will be staying there again due to it's location.

Run down hotel. Excellent neighborhood. Uncomfortable bed. Overpriced.

The Kensington Close Hotel and Staff are friendly and nothing can beat the hotel's location. However, the charge for the internet in the rooms when most hotels in London offer the internet for free. Their solution, four pay by the minute computers in the lobby, is embarrassing. The quality and size of the rooms is poor, even my London standards. This hotel might rate three stars. Nothing more.

Stayed here for one night. Chose this hotel because it's close to the high st and lots of restaurant choice. The room was nicely furnished but very small for a double. There was no room to walk round the bed and the door to the bathroom was a sliding door due to lack of space. It was however very quiet and clean. Overall pretty good for the price in central London and completely ok for a short stay.

My husband and I selected The Kensington Close for a short weekend getaway to London. The hotel definately met our expectations. The location is exceptional - very near the High Street Kensington Tube station. There are great restaurants nearby, as well as a Whole Foods market. As is typical in London, the room & bathroom were small, but very clean. The beds were comfortable. We would stay there again.

This hotel is an incredible location to Notting Hill and Mayfair locations. If you want to sight see with incredible ease, this is your hotel. However, please be advised that you may not be that impressed with the cleanliness of the room and especially the bathroom. My bathroom was incredibly small for a major city and the fixtures were antiquated and that is not in a quaint way! The bathroom door did not work and there was mold. If you are not bothered by bathroom convenience, than I would recommned this hotel for location, price and very friendly staff. Fantastic shopping and restaurants right outside your dooor!

Stayed in a single room. Small but comfortable and very clean. Staff couldn't have been more pleasant and helpful. Handy for the tube. Far better alternative than other budget chains in London.

Big hotel with pool. Convenient location

My son and I were in London for a holiday and had six very pleasant days and nights at the KCH. Our room was well suited to our needs, with plenty of space for gear, and comfortable beds. The bathroom was kept spotless, shiny and well stocked. The location is most convenient, with a variety of shops and restaurants and excellent Tube service. Everyone we met at the KCH was pleasant, informed, and helpful. A real pleasure. We were booked through a US agency, knew nothing beyond their recommendation, and found KCH to be a very satifactory accomodation.

The hotel is very conveniently located just around the corner from Kensington High Street Tube station, and not bad value for money. However, I thought the room was 'jaded' and the service for a snack meal in the evening at their Lion Sports Bar left a lot to be desired.

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nice hotel in a great location. really close to the underground and shops on high st kensington. room rate was great for the area. pool was a bit disappointing and drinks in the hotel bar were very expensive- £13 for two drinks including a £1.50 service chven though we got the drinks at the bar.

I hated this hotel. I booked it for my boyfriends birthday as we were going to the Albert Hall that night. The standard double room was so small. The bed was pushed up against the window, and you could only get in from one side. I could hear everything the person next door was up to, including their shower at half 6 in the morning ( i thought it was my boyfriend, and had to check he was still there), then them being sick an hour later. Check out is at 11am, but we were woken up at 8.45 by the house keeper letting herself in to clean the room. The room had a marked mirror and a dirty desk. I would not recommend this hotel at all. Horrible stay. Wish I hadn;t bothered.

Great location, great price. Extremely small room, but typical for London. Clean and convenient. Had to pay extra for WiFi.

Hotel room was OK, small and dated, but fairly clean and location superb. There was however a lot of disturbance in the evening and early night. Seems to be a popular Hotel for young people going out in London. Overall: acceptable for the price you pay.

It was good for the price room was pretty small room and staff was nice there was a fire alarm false at 3am so we lost sleep not very efficent evacuation

My wife and I have used this hotel over many years for short business and leisure visits. It's location is ideal for Kensington High St., tube station and all the SW attractions. ALbert Hall and Hyde Park are an easy walking distance. OK the standard rooms are a bit small but fine for a short stay. Breakfast is OK, and there are many restuarants nearby for dinner. There is a superb pool with steam room and saunas at £5 a time.

This hotel is located close to High Street Kensington tube and certainly within walking distance. It is wise to book breakfast at the same time as the room as the rates appear significantly cheaper and well worth while. Excellent b'fast variety.

We got up graded to an executive suite, well I would hate to see what a normal room looks like if ours was a executive. It was very very basic, there was nothing extra to make it better. You have to pay to use to the pool which should be made clear when booking a room! So when asking if it has pool facilities they should say no!

Not a bad hotel for the money. It was clean and tidy, although the rooms were a little on the small size. Certainly more than adequate for a week-end break. The hotel was in a good location and was only a 2 mintue walk from the tube station. I would certainly chose this hotel again. The only criticism I would make about the hotel was the price of the drinks. £5 for a shot of Brandy, is a typical price you will have to pay.

This was a fantastic hotel and I couldn't fault it. The staff were friendly, it was immaculate and very clean. A lovely hotel and will definitely be returning.

Having read reports about the rooms being small and unclean, I wasn't sure I booked the right hotel. However, for the price I paid the room was more than adequate and the hotel had a good bar area too. I would use this hotel again for short visits.

The hotel was great. Room (twin) was larger than I'd expected. The location was the best part - it's only a short walk, equivalent to about 2 blocks, to Kensington High Street (tons of shopping & restaurants) and the tube station. Hotel Concierge was helpful in getting to tour bus station & with flat-rate taxi to Heathrow. Neighbourhood really safe.

Bedroom is quite small, and not much room for clothes Could do with more shelve or drawer space At the price it should have included breakfast Has swimming pool and gym if you have time to use them

I picked this hotel because of location in heart of Kensington and what appeared to be a great pool/spa. The price seemed reasonable for central London. It more than met my expectations. Room was fairly basic but very clean. Pool was excellent but an extra 5 pounds/day to use. EXCELLENT concierge seamlessly arranged theatre tickets, transportation. Great location just around corner from Kensington-High Street tube stop, very friendly and efficient staff, great pool, I'd short list it for my next London stop.

I attended a Conference in the Kensington Town Hall. The Hotel was so closed to the venue. It was also accessible to the Underground. The Staff were friendly. I will certainly stay in this Hotel again.

Spa and Hotel very good, staff very friendly. Brilliant shopping and very close to parks. Would definatly stay at the Hotel again.

We were impressed with the hotel facilities and location but very disapointed with the room. It was very small with no heating on the coldest night of the year! We were given extra blankets but still freezing and after complaining again we got a portable heater. I did not like the look of the dirty showerhead so had to have a bath. We thought £2 for a bag of crisps was a bit steep but the bar and breakfast was good.

This hotel is two minutes from the tube and Kensington high street, plenty of shops and places to eat, Tesco and Mc Donalds at top of street, hotel staff were great ,room was small but clean and modern, will be going back next trip to London.

Just watch when you book a room that you dont end up in a small room like me. You could not get to the other side of the bed and window around the end of the bed. I needed to clamber over the end of one bed to get to the other side of the room.

Very good value, simple, pleasant design, very clean, quiet and very convenient. Would stay again. Beds, sheets and pillows could be softer, but they're fine. Slept like a baby!

This is a very shabby place at the moment but I think a refurb is underway. Disappointed that the SPA wasn't included in the price quoted. Didn't have breakfast much cheaper to go a local cafe. Had to change rooms as the first one allocated stank of cigarette smoke despite being non-smoking.

nice staff, not too far from the tube but a little pricing for an average hotel room. everything was clean but a little stirile from the smell of cleaning products. bed was a little cold after window had been left open. nice food in the bar pool and sauna were nice

The title says it all. Right from the first moment we stepped through the door we were disappointed. The staff were not very helpful, unfriendly and personally down right rude. If you do not want to work in the hospitality industry then find another job. The room was tiny and dirty, house keeping did a mediocer job of tiding up each day and the beer on tap was served with complimetary floating bits. I am not objecting to paying for quality as we regularly stay in five star hotels but this placing is charging the earth and delivering way below budget. I wouldn't recommend it to anyone.

Was very pleased with this hotel for the price we paid. The rooms were very clean and although maybe a little on the small side were perfect for us as we were out for the majority of the day site seeing. The spa was very relaxing after a hard day of this and I though reasonably priced at £5 per pay per person. The one let down was the full english breakfast. I was overpriced and I'd go as far to say one of the worst I've ever eaten! Trust me go to one of the many near by restraunts, cafes or even Mcdonalds for your breakfast, it will be much nicer and a lot cheaper! Other than that we really enjoyed our stay and I would definately go back.

For a stop over in London, where you just want a quiet small room with a Hotel with good service and a few added extra's then go for it. The shower was broken in my room, when I advised them they jumped straight to it, but I was checking out so have no idea how long it was before it was working again. Location is good for transport network, buses and underground are a very easy short walk away.

This hotel was suggested by a friend living in London. The hotel is in a great area with a tube station very close by. The hotel was a little dated and the room was very small but the location made up for these short comings.

Rooms are small, but so are all rooms in Europe. The hotel staff was very nice. The facilities were beautiful. The location is excellent and close to everything.

Completely rude and couldnt be bothered with going out of their way to help anyone. And on top, when i went back to get to stay another night, the manager gave me 3 different quotes. Very shady and unprofessional. I was treated horribly.

I've stayed here quite a few times. The rooms are generally small but clean. The bar is comfortable with a large screen and many small screens for watching sports events. The pooll and gym are excellent and this is the reason I go back here.

apart from the fire alarm going off at 3am and evacuating the building for an hour (with elderley and disabled being escorted by guests as there were no staff to be seen) , the whirlpool being luke warm, the steam room being broken and the sauna being under 60 degrees farenheit and all at a surcharge, the chilli being overpriced an underportioned , internet costing £15 a day extra and the concierge not giving a decent response to the health club the stay went well - who know what would have happenned had i been there two nights. The gym was OK on a positive though.

This hotel is in a prime location just off Kensington High Street with shops and restaurants on the doorstep. Very comfortable hotel but glad I had booked a twin room for myself as there was not a lot of space and it would have been a squash for two people. Only disappointment was the cost of parking the car which was £25 plus the added cost of using the health facilties which were not free to guests.

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