The Westin Grand Vancouver - Vancouver

Everything was outstanding in this hotel. In this era, NOT having free internet in the room is ridiculous. It can't be a bandwidth issue since studies have shown most people don't use it. Since telephone service is not a revenue stream anymore, they're just trying to make money via the internet access. Many of my colleagues will be boycotting these hotels that charge for internet.

Dieser Gast hat keinen Kommentar abgegeben.

This hotel is conveniently located in downtown Vancouver with easy access to all transit and activities. The hotel staff was very polite and helpful with everything. I would highly recommend this hotel.

Dieser Gast hat keinen Kommentar abgegeben.

Our 4 night stay started on a Friday. Our room was an Executive King Suite reserved 5 months prior. Room 3100 was a top floor two room suite - King size bed that shared the bedroom wall with the Service Elevator! Our first afternoon/night - the hotel was "Out of Towels" - there was the usual - "its not us, its our vendor" excuse - but seems no one knows how to go purchase towels at a store for their guests. They said they would arrive sometime on Saturday. Which they did - but only two small hand towels - not quite the expected Starwood experience. That first night - all that was heard in the bedroom was the sound of the Service Elevator pulley equipment - sounding like a muffled lawn mower with a distinct clunk when the elevator stopped at each floor. Saturday morning we wanted to move room, but none were available for the whole weekend - so we were kind of stuck. The manager on duty said he sometimes received complaints about the room - and would try to compensate us for the experience. He was "off duty" Sunday & Monday - as were the other Managers that had any authority to do anything about it - Holiday weekend for BC - BC Day. As of Thursday - my "guarantee" of someone contacting me on Tuesday when back holiday has not occurred. The Hotel is decent enough - but the staff is POORLY trained in resolving issues. There are only 2 elevators - so if the hotel is busy - plan on up to 8 minute waits for a car. The only shining star was Jessee in the restaurant. His service was amazing, remembering our names, food choices, and coffee preferences in a sold out 250 room hotel weekend. The management and desk staff should shadow him to learn about hospitality.

When we first entered our room, we noticed a very strong smoke odor in the bathroom of our room, of what was supposed to be a non-smoking hotel. When we pointed this out to the hotel staff, they were slow to place us in another room and never apologized for the problem. The room was also much smaller than expected.

We were very pleased with our stay. This isn't a cozy romantic getaway - it's a modern business-type hotel that also has a lot of tourists. The staff was very helpful. For example, we arrived at 8am (too early to get our room), but they offered to call us when the room was ready (which was around 11am) - I thought that was very nice to offer the notification, even when we told them we weren't in a rush.

The hotel was very nice, the major problem I had was the cost of breakfast $46 and the price of parking $26 a day. I would not stay in this hotel again due to these extra cost.

Dieser Gast hat keinen Kommentar abgegeben.

I got a great deal on an upgraded room - very comfortable, one of the quietest hotels I've stayed in for a long time. Very small lobby area. Easy walking to many of the neighborhoods I wanted to explore.

Our hotel room was spacious and luxurious. The bed was so comfortable I could have stayed in it all day each day of my visit. The staff was very friendly and helpful. I will definitely stay there again when in Vancouver.

I arrived at the hotel early from a cruise. I was impressed with the promptness and professionalism of the staff. The hotel is in a great area and close walking distance to everything we wanted to see (Chinatown, Parks, Shopping, Museums, etc). We arrived at approximately 1:00 pm and check in was not scheduled until 3:00. The receptionist suggested we go to lunch and come back in an hour and the room should be ready. We arrived back at 2:05 and were informed it would be another 35 minutes since they just started cleaning the room. We had some friends in the hotel so we took off and came back at 3:00, the room was ready. Wanting to see a movie we left at 3:15 and arrived back around 6:30, we finally called for the luggage to be delivered at 8:00 (the receptionist took the luggage tag at 1:00 to have it delivered to the room). Temperature in the room was never comfortable; it was either too hot or cold even though we never adjusted the thermostat. Water pressure was horrible and the cleaning crew kept flipping the master power switch so nothing in the room would work. I had reviewed all prior comments prior to booking the room. I should have paid more attention to them since it would have save some frustration. When checking out, my balance was 0.00 (remember you have to prepay for the room). Today, a 70.00 charged hit my credit card and I have no clue what it is for. If you are willing to deal with some frustrations, this is the place to stay, location and view. Avoid the restaurants due to price and quality of food.

The people are so friendly and the room is super clean

We had a nice stay here prior to boarding a cruise ship heading to Alaska for two weeks. We were able to check in early, Bell staff gave some great suggestions on getting around in the city. Nice grocery store next door where we picked up dinner to take to the room vs. eating out. Would certainly stay there again.

Vancouver is a great walking town and this hotel is centrally located to Gastown, the shopping on Robson Street and to the great restaurants in Yaletown. The hotel is well maintained and our rate included breakfast which was very good. I'm glad it was included or I don't think we would have eaten there. The quality was very good but the cost at would have been too high had we had to pay for it. The room was very nice and roomy with a great view of the harbor. The staff was very helpful and if there is one drawback it is the speed of the elevators. Two elevators for the size of the hotel is not enough. We had to wait a few minutes quite often. Certainly not that big of a drawback. I would recommend the hotel to friends and would stay there again.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

My husband and I spent a night here after a cruise. Room (Corner Balcony Suite)was nicely appointed and very comfortable with compact kitchen, balcony, sitting and sleeping areas. Bathroom was huge. Our room was on a lower level, so the view was not the greatest. Staff very cordial and accomodating. Front desk staff were only able to provide change in Canadian bills, so did not work for us as we were leaving the next day and did not want to have a lot of Canadian money left.

I just loved Westin Grand Vancouver. It was great and not to expensive like so many hotels are. I loved our room and the view. The service was outstanding and I never complained. I hope to go back to Westin Grand Vancouver very soon.

The location was great, and within easy walking distance to downtown, Gastown and Yaletown. The corner room arrangement was nice, as well as the kitchenette. However, the Heavenly bed was not "Heavenly"; the comfort was on top and not underneath ones' body. Also, having stayed five nights, we requested a three hour courtesy check-out; they wanted to charge for one and one-half hours of this time. We are still in search of a better bed.

Great location, great service

This hotel is located in a very convenient location. The staff is extremely friendly and knowledgeable. From the time we checked in to the time we checked out, we received excellent service from everyone. I highly recommend this hotel.

The staff at this hotel know what customer service is all about. Everyone was courteous, helpful and professional. A great place to stay close to everything downtown and even a mini-grocery store next door. Our corner room had a balcony with table and chairs so we could sit outside and read the paper provided and drink coffee (also provided). We stayed 4 days and enjoyed every minute.

Dieser Gast hat keinen Kommentar abgegeben.

The location is right in between shopping on Robson street and Hamilton. Lovely rooms and those 'heavenly beds'! Can't beat it for the price.

Dieser Gast hat keinen Kommentar abgegeben.

The hotel worked well for our family of 3 with the suite layout. Rooms a little small with unusual angles due to building design but very well appointed and thought out. Used the on-site restaurant for one breakfast. Meal quite good although expensive. Starbucks located across the street.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

Hotel suite was a little cramped for 4 people -- we were expecting a room with 2 queens, but instead got 1 queen with a pull out sofa. Room was very cramped. Concierge's were not well informed about area restaurants -- highly recommended a place that was terrible and also recommended a restaurant that was no longer open -- after we had walked all the way down to it. Didn't know anything about the ferry service, but were helpful in getting information to us although it was too late. Hotel room was clean. Fitness center was awesome. Didn't try restaurants.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

The price I paid for this room, i expected free parking,king size bed, and a balcony. I didn't get what they say they offer. When i told the front desk clerk, there might have been a mistake, the front desk clerk talk down to me, like I don't know anything from a king size bed to a queen. After being rudely treated, i didn't even bother to mention not getting the balcony that i paid extra money for and just left. otherwise the room was clean and had lots of sun shining through, which was very nice.

The Westin Grand in Vancouver BC was very nice! The staff was outstanding and the room was great! The heavenly beds were the best. I was a bit concerned with the charge for internet service and bottled water in the room these things seem to be a huge staple that everybody uses these days and the prices were not competitive with others. All in all I would totally stay at this hotel and other starwood propertys again.

I chose this hotel based on the majority of positive reviews, and I do not have a single regret. There are one or two negative reviews, but I honestly can not relate to them. The room was very clean, super comfortable, had amazing views of the city and the mountains, and I found it to be within easy walking distance to Yaletown and the Robson shopping area.

Hotel staff was wonderful. Pool was not was pictured on web site which was disapointing. Also when we left the three bell staff neglected to tell us there was a parade which shut down downtown and we could not get out took us two hours stuck in traffic until it cleared. Telling us and suggesting we ate or stayed longer would have been nice.

The hotel location was reasonable...it was on the far end of Robson Street so you had to walk several blocks to reach main shopping/dining areas. We have stayed at Westin in the past (usually Hawaii) and were disappointed with service and cleanliness of this location. I guess it is the difference between a resort and city destination. I will probably try other hotels before I go back here.

The Westin Grand Vancouver was absolutely amazing. My girlfriend and I locked up a discounted rate over Valentines Weekend and were blessed with the top floor of their executive suite. The windows from feet to ceiling were incredible. The view overlooking the city, and skyline was a rare treat. In the afternoon we received complimentary voss water and fruit, and every morning we racked up hot food from the kitchen and the continental breakfast for free. The service at the Aria restaurant was the best I've had in quite some time. I really can't say enough for this hotel, and would highly recommend anyone who's even considering it.

I was a little sad that our balcony had a view of a cement wall and uncut shrubby, but that might have been due to the fact that it was valentines day and the hotel was completely full. Otherwise, hotel was very clean. Did have one problem with one person on the staff, at one point they didn't think my boyfriend stayed in the hotel because he had forgotten his room key & i needed to come to his rescue.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

We had a 1BR suite for a family with 3 young children. Baby crib in the bedroom, and the two older kids on the sofa bed. There was still plenty of room to roam around. The room also had a small bar/kitchenette with a sink, microwave, small fridge and dishwasher. It worked out very well for us. Location on Robson was fantastic. We walked all over to Science World, shopping, dinner... Hotel staff were all very nice and helpful also. Highly recommended.

I highly reccommend paying the little extra for the balcony suite. Fantastic room with floor to ceiling windows, very comfortable with separate living area. Includes mini-fridge and microwave and there is a nice upscale grocery market just next door for healthy and tasty snacks to keep in the room.

Dieser Gast hat keinen Kommentar abgegeben.

Dieser Gast hat keinen Kommentar abgegeben.

great location, walking distance to shopping and bar district. Hotel is clean and the view is outstanding. The only down fall is that customer parking is 21 dollars! It should be free.

Dieser Gast hat keinen Kommentar abgegeben.

Great place to stay, worth the money and will eventually plan a return in the near future.