Serrano Hotel - a Kimpton Hotel - San Francisco

Zentrale Lage Gute Anbindung an BART, Bus und Bike-Ausleiher Sicheres Hotel Ruhige nahezu luxeriöse Zimmer Über Hotels.COM Vorabbezahlung gute Lösung weil Tax und sonst. Gebühren wirklich (!) inklusive (keine Extraüberraschung durch Nachzahlen beim Auschecken) Man muss in Richtung Market-Street 2 Blocks durch eine Art Schwarzengetto laufen (ist aber ungefährlich, nur unangenehm).

Das Hotel weißt eine tadellose Ausstattung auf, die Zimmer sind sehr gepflegt und vermitteln ein stilvolles Ambiente. Das Personal ist sehr hilfsbereit, zuvorkommend und kompetent. Die Lage ist super und der Preis ist dabei für die gebotene Leistung angemessen. Mein Fazit: In San Francisco eine gute Wahl, ich würde wieder kommen.

Alles einwandfrei, zentral gelegen, nichts negatives zu berichten.

Sehr schönes Hotel in San Francisco in der Nähe des Union Squares. Hervorragende Verkehrsanbindung zu der Straßenbahn, der Bart und der Metro sowie Leihwagenfirmen. WLAN ist inklusive. Vorsicht: Parken in dieser Gegend ist sehr teuer.

I would choose it again

Wish I had the views but the service and quality made up for it. Close to Union Sqaure and everything else.

A few blocks away are some ok places, but nothing really great near the hotel, need to take a cab. Good place to stay if you are going to the theatre though...

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I stayed at the Drake after my stay here an d much preferred the Serrano. It has a fun old lobby that is grand in it's look, but still on a human scale, it felt very comfortable clubby feel. The room was small and well appointed, Aveda products,leopard pattern robes, wine glasses in the room a safe, old and a little bang up, but no were near like the drake which seemed pasted together and run on a show string. I liked it here, my 14th floor room looked over a parking lot, and behind the financial district, the staff was lovely. And the deal I got on Hotels.com was unbelievable. Would definitely stay here again.

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We had a great time in SanFran and the hotel was nice but we were shocked that it only offered a few tv channels, didn't have a Bible in the room and the gym was subpar. Otherwise, our stay was pleasant.

Convenient location (although close to a not so nice district of SF); friendly staff; small but very confortable rooms.

I got a great deal on this hotel. We picked it for it's unusual decor and character and that it offered free wireless internet. The hotel is very clean and the staff is very friendly. They have free coffee, tea, and hot chocolate every morning which is great. The hotel is on the border of the Tenderloin neighborhood which is not a good neighborhood. If you walk the wrong direction then you're right there. It's about a 5 block walk to the bus lines and the BART. The room was very small. I know it's San Francisco and things are smaller. It wasn't unbearably small but only two drawers for clothes. The bed was average comfort.The pillows were all feathers and VERY uncomfortable. I woke up constantly and had bad back aches. I would recommend bringing your own pillows.

My husband and I would recommend this hotel with two small caveats: first, the hotel is a block away from one of a seedy part of town, but you can avoid it when you're walking around Union Square, and second, the bathroom had barely any shelf space. But I would stay there again if I got back to SF.

the bathrooms may be small but you dont live in the bathroom the service is exceptional! above and beyond expectations! The daily wine receptions was a very nice way to meet people, I am not a great wine drinker.

The staff was helpful and friendly. The lobby was comfortable and the wine tasting was very nice. Too bad it wasn't a little longer. Very satified!

If you book a junior suit expecting to use the couch be aware that when unfolded it bloks the way to the bathroom. So you have to step on the bad with a sleeping person in it (in our case our 10 y.o. son) if you get up to the bathroom at night for example... Not the best solution you would expect for this price.

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I booked through Hotels.com. I changed the date to a later arrival. That took over 1 hour to do over the phone and multiple phone calls. When I arrived, the hotel had me as a no show. I had to wait 45 minutes before I could get in my room, even though it was available, until they straightened things out with hotels.com. I was exhausted from a long flight and did not appreciate the long wait, plus, I was trying to make it to a meeting.

I was curious to stay at the Serrano; I'd noticed the lobby on a prior trip and thought the rooms must be quite sumptuous. Turns out the room was pretty small (corner room) and a little hard to navigate around. Our view was blah but the bed was really comfortable. Noise-wise, it was pretty quiet most of the time, except for a howling dog one night and a very large, loud family conversing at 7am on the last morning. Overall, it was somewhat cramped for the two of us. The Serrano is in the Tenderloin, two blocks from Union Square. You have to navigate through a surprising amount of unpleasant smells to get anywhere on foot from there. Not the hotels fault but worth mentioning.

“The rooms are small, but not stuffy. The staff is very attentive, the decor is beautiful and the location is great. I highly recommend the Serrano to tourist.

Staff always seemed to be willing to go the extra step. Rooms are small, typical of an older building, but very clean and comfortable. Easy walk to Union Square, cable cars & Market Street. Was surprised when manager said they're about to undergo major renovation...seemed beautiful.

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room was small, the armour holding all the t.v. and amenities was in dire need of getting redone, looks like a dog attacked it. The desk people did not speak real good english, and upon check out after paying on our credit card in full, they tried to charge us again for the room.

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The staff was very helpful and upbeat. Room was clean, very comfortable and attractive. I would absolutely go back. Easy walk to Macys/shopping. Breakfast was a bit pricey.

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Our room was extremely quiet. The beds were plush and comfortable. The hotel staff were helpful. Wine tasting and Wii games were provided in the evening. The hotel location was perfect for walking to union square and a short taxi ride to Pier 39.

This hotel was conveniently situated in Union Square. Excellent walking location to public transportation including the BART, MUNI and cable cars. At check-in, we told a front desk supervisor we were celebrating our 10th anniversary. He immediately upgraded us to an executive suite. It was amazing! The entire staff was kind and helpful. We enjoyed our stay and would return again. I hope you have a wonderful time at this wonderful hotel.

Knowing how expensive SF is this hotel was a wonderful deal and a wonderful hotel. We will stay there again on our next trip and I would recommend this to friends and family! The staff is very helpful and pleasant!

We stayed two days with 3 year old twins. The rooms were quiet and clean. The beds extremely comfortable. Everyone was helpful. We were able to walk to several locations. The twins loved using the trolley car and taxi.

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The hotel staff was very friendly and extremely helpful. We really enjoyed our stay and would highly recomend it.

Great room for the money. The staff was always kind and helpful and the lobby had excellent coffee in the am and ice cream bars and chilled fruit water in the afternoon and wine in the evening gratis. the vibe in the lobby at all times was friendly and welcoming. The neighborhood to the south of the hotel was pretty scary night and day, but that was the only negative aspect.

We were on our honeymoon and the staff there was amazing. they were intuitive of our needs and were very helpful with suggestions of restaurants and local attractions. I was totally blown away by how nice everybody was and the lengths they will go through to ensure a pleasant stay. I will now be looking for Kimpton hotels wherever I visit!!

I was in SFO for a business conference and I opted not to stay at the recommended hotel and selected the Serrano because it should really well on the website, the hotel was close to the conference site and I couldn't beat the price. When I showed my room to some of my associated they were very envious. They didn't like the hotel they booked. Too bad. I will stay at the Serrano again.

i smoke. there is a doorman sometimes, but they need a security guard at all times. very dangerous outside. i brought pepper spray, and im glad i did. the man on duty at the desk at night was old,im not sure if he could have done much.....

Room was very comfortable, clean and staff was friendly. The wine reception was nice. The games in the lobby were a nice touch. Neighborhood is within walking distance to Union Square and public transit system including cable cars. We had a special rate which made it a very reasonable price for these accommodations. Restaurant on site is convenient.

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We had super service, the room was clean, the atmosphere was great, and the location can't be beat. A perfect home base for couples/friends spending a few days in the city.

I really loved this place and I'm fussy. The hotel is cool - nice design. The room was a bit small but nice and the hotel is very clean. The bed was comfortable and I slept so well that I was sad to have to leave. Nice blackout drapes. Relatively quiet. Everything seemed well organized. The staff could not have been nicer or more helpful. There was free coffee in the lobby every morning and it was really good coffee. Also, there's a free wine reception everyday in the afternoon. There are family board games in the lobby for people to enjoy and guests played Nintendo Wii during the wine reception. Someone put some thought into this place. They had a little business center with Apple computers and a small but good fitness center. I felt that this hotel was worth more that the rate we paid. You can walk to the subway, bus or cable car stations and there are drug stores and restaurants nearby so it is very convenient. The area around the hotel is just ok. There are a lot of homeless bums around looking for money and you can see the neighborhood bordering the hotel is a little seedy so you should be careful especially at night. We didn't have any problems.

the Serrano is a trip to the Seraglio - Morrocco for a moment. the service is impeccable, The wine at the evening recption may not be Nap's finest, but the opportunity to meet the guests is wonderful. 3 blocks from the cable cars, as many to the Muni that will take you to the Embacadero - it's a treat.

Really nice vibe. Evening wine service. Super helpful staff. Tiny rooms, but comfy enough, and well designed.

Our only real problem with hotel was that they charged us for every little thing extra.

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