The Fairmont Banff Springs - Banff

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Negative comments in other reviews should be read with caution. We had such a great stay on our first night that we booked a second night as well. Everything was great. The room was extremely comfortable, the overall atmosphere was excellent, and dining out on the veranda looking at the excellent view was tremendous.

Great hotel in a great location. strongly recommended. Better than other Fairmonts. Food was excellent in the lounge, although slightly pricey. All in all a hotel to be highly recommended.

The service was exemplary. The Gold Concierge service was some of the best that I have experienced. The only minor draw back was that the rooms are very small, which is very normal in hotels of this era. Contrary to other comments that I have read, parking on the street is available and so valet parking is not a necessity.

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We stayed for 2 nights. The extra money for the parking was a bit overboard (25$/day) for Hotel guests. The rooms were not huge, but very well kept. We had some problems with noisy people roaming the halls. I would expect a Hotel like this to have more soundproofing from that sort of disturbance.

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The Banff Springs is a destination in itself. It is not a hotel one chooses for value. That said, however, I could never imagine paying full price. While there are gold level rooms, and view rooms, all rooms, even the least expensive, have gorgeous views. If you plan to visit the parks, save the money and get a Fairmont level room. The service at every level is impeccable, the restaurants are pricey but excellent. Join the President's Club in advance for the free internet and other frills, such as priority checkin/out. Its possible to avoid the parking fee by parking on the street.

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We never would have been able to stay here with out a lucky find of a deal. Grateful to stay in such a beautiful and memorable place for our honeymoon. We received an unexpected bottle of champagne to help us celebrate. We took the fascinating free tour of it's extensive history. Strolled along the Bow River and it's waterfall leading us back to the hotel from town. Gorgeous! We had a rental car..beware of the approx. $30.00 p/day to park valet/$25.00 to self -park, when free parking is available in 4 hour increments on the street out front,and all night between 9PM and 8 AM. The staff, while terrific and more than helpful, must be instructed not to encourage "free parking" as they won't directly answer "free parking availability questions, and speak of the "risk"..which would be no different than if they parked for you.. Which also rang true at the Chateau Lake Louise Fairmont, which a short walk away, also offers free public parking. but overall, hope to go back!

Not worth the money. Too many people, impersonal, corporate feel.

Fabulous, Fabulous, Fabulous

Older smaller rooms needing new carpet & bedspread. Very nice, but not worth the price paid. Spa was not working right when we were there (lukewarm).

The front desk people need a LOT of help. At those prices you shouldn't have to wait as long as you do at McDonald's!!! Restaurant's (multiple) staff needs some SERIOUS upgrading. The Valet guys in front were the only one's that really stood out as trained and energetic personel. It amazes me they wouldn't accept tips, because they are the only one's that deserved it. The Hotel itself was worth the price, though.

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Elegant Hotel -Parking inconvenient; a problem with most large hotels

My wife and I found the hotel staff to be very helpful, friendly and polite. Thanks to hotels.com the price we paid for the room was VERY reasonable. Apart from this, the hotel is quite expensive. For example, a breakfast of scrambled eggs, 1 link of turkey sausage, oatmeal and 2 coffees was $28 CDN (about $26 USD right now). Dinner for 2 was usually over $120.00 before tips. Not that I'm complaining, the restaurants were top notch and well worth it. The Willow Stream Spa was out of this world. We spent an entire day being pampered. In summary, this hotel is top notch with spectacular views and great dining. Just be prepared because this type of experience does not come cheaply even though you may get a GREAT deal on the room.

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Impressive location and architecture. The staff is courteous, attentive, responsive and very pleasant. The bellboys won't even take a well deserved tip! The food and the wine list as well as the service are outstanding. The rooms are small, the bathroom tiny but the beds are very comfortable. The banquet room where we attended a wedding celebration exuded tradition and had been impeccably and tastefully arrayed. Overall a very repeatable experience.

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We stayed at this hotel in early June. Absolutely everything was perfect. The staff was wonderful and seemed dedicated to seeing that we enjoyed our stay. The hotel itself is breathtaking, and the views are amazing. We loved every minute of our stay at Banff Springs and would love to return.

Beautiful quaint and felt like we were in Great Britain except for the exceptional Canadian Rockies out the window. Staff was friendly and helpful. Loved the place but just know the rooms are small compared to today's standards and the price is high. It's one of a kind.

Being from Phoenix, I felt right at home as our room was kept at 105 degrees in May with no way to cool it down (other than a small magic window that kept all the cool air out but yet allowed all the bus fumes and noise in). This made the room unbearable & was awake half the night, sweating. Aside from that, the grounds are really nice; the restaurants are pretty good, although much more expensive than they should be; and the people were all helpful and friendly - well, most of them. The $25/day parking is absurd. There is free street parking just down the hill. This isn't a deal-breaker for staying at the hotel, but it is kind of offensive to charge that much for self-parking. In general, the draw of this place is in the grounds/shops/restaurants, not the guest rooms: rooms are clean, comfy (except for the extreme high temperatures), but small and nondescript. Unless you have a great price or a real need to say you stayed at the Banff Springs hotel, it would probably be sufficient to tour the hotel, maybe have dinner at one of the restaurants, and spend the night somewhere else. If your room is facing the street, be prepared for beeping-backingup-buses at 6 a.m. pumping fumes and making lots of noise each morning. Again, you'll probably already be awake because the rooms are so darn hot. And finally, the tipping policy is really odd. They aren't eager to tell you that when you check out, you may be billed for maid/valet/bellboy tips. Make sure you find out the tipping situation when you check in.

We stayed on the "gold" floor and felt it was worth every penny. Although the room was a bit smaller than we had expected, the concierge service, the lovely lounge and superb food (breakfast, and snacks) were quite special. Loved walking into town and along the river each morning in that spectacular setting.

Where do I start? The hotel itself is absolutely stunning not to mention the setting. We had the basic room but a priceless view. The hotel staff was beyond accommodating. The shopping within the hotel was absolutely gorgeous as was every area we checked out. We looked into what appeared to be ballrooms and they were truly elegant. It's nickname of "the casltle in the Rockies" couldn't be more appropriate. I was counting on eating in the Waldhaus Pub but it was closed the night we were going there, my only disappointment with our stay. We switched over to the Rundle Lounge which was beautiful. We saw Elk and a timber wolf on the property, which was very exciting. Wish we could have stayed much longer. Can't wait to go back!

Can't beat the atmosphere. I recommend doing the Gold package on the 5th floor. Be advised of $25/day parking. Also, be advised that it is in a National Park. Be prepared to pay about $20/day for a couple.

We have stayed at this hotel twice, both times on the "gold" floor. I think the rooms are a little small, but since it was built as a castle it should therefore be expected! The gold floor provides every amenity you could think of and is well worth the price you pay to stay on that floor.

You can easily see, that the Banff Springs isn't a cheap hotel, but you couldn't know, that it's that expensive at the end, because you've got to pay for lots of things, which are included in other less expensive hotels. Like the Fitness romm, or Internet (!!!), all extra. I expect such things to be inclusive in a hotel like the Fairmont, but at least the quality of everything was on a high level and luxus never was for free.

cannot wait to go back. We stayed an extra couple of nights. The GOLD room was worth the extra. Staff and service was excellent.

A nice walk to town

This hotel was probably the nicest hotel we have ever stayed at. It is absolutely gorgeous! The scenery is second to none. The hotel staff was very nice and helpful. The restaurants were good, though pricey. We stayed in a valley view side room. The view was breathtaking. Banff is the most beautiful place I have ever seen. There were only a few things I was not pleased with. For one, the tub in our room needed to be regrouted. There was a tiny bit of mildew in the corners. Also, I noticed that the wood work needs a fresh coat of paint in the hallways. Other than that everything was perfect. Swimming in the outdoor heated pool in the snow was the neatest thing I have ever done! I loved it! I even made a snow angel in my bathing suit!! We are going to stay again next year with our children.

Other then the fact that the room was a bit small and the bed rather hard, I would recommend Banff Springs. We were upgraded without asking, the service was excellent and the views breathtaking.

We stayed in a Fairmont Gold room with hors d'ouerves at night and awesome breakfast in the morning. They even great you with private check in and check out, free valet parking ($35 otherwise) Free shoe shine if you leave your shoes out in the hall. Rooms are small because the hotel was built in 1888. The Gold rooms were just refurvished June of 2008. The shower spray came out of the wall in 5 different places! awesome! Best night of my life!!!

It would be sufficient to just "visit" the hotel and say you've been there. Extremely overpriced for what you get - small rooms, scratchy towels.... Also, we stayed in 3 different hotels in Banff and the Fairmont is the only one to charge a daily parking fee of $25.00 (for self park!!) plus tax daily. That is ridiculous!!! They nickle and dime you to death - charge for exercise room, etc. You can certainly stay in another, just as nice hotel, for less than half the price with amenities that are included.

The Fairmnont Banff Springs is a beautiful hotel. The view is spectacular and breathtaking. My husband and I stayed for for 4 days and 3 nights and we couldn't have picked a better place to celebrate our annniversary. The staff was courteous, professional and friendly. The service was excellent from the time we checked in to the time we checked out. We were on the Fairmont Gold floor and had our own Concierge. There is a Breakfast room on the same floor, exclusively for the Fairmont Gold guests and Hors Dourves were served from 5-7pm daily. We also went for the Sunday brunch and the food was excellent. Our room had the view of Sulphur Mountain and we can see the Rimrock Hotel and Gondola from our bedroom window. The room is nice with a flat screen tv, and the bed very comfortable. The bathroom was a bit small. To make up for the small space, they installed Kohler Body Sprays in the stand up shower. It was actually relaxing to use after a long day of walking. The only thing that we think needs improvement is the air vent. It produces a whistling sound which can be annoying at times. Overall, it was a great stay and we will definitely go back to this hotel again when in Banff. I will definitely recommmend it to family and friends.

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Great atmosphere. Phenomenol service at the "Gold Club" level worth the splurge. Private reception. Private lounge with great appetizers and honor bar. wonderful breakfast in the morning. Staff very helpful and attentive. Everyone helps you with a smile and is happy to serve. The views are awesome. Hiking,rafting, golf, pools, health club, great restraunts and pubs...What more could you want on a vacation!!!

Great Hotel and location, room was small!!! For the price paid, even though I paid for the "gold" floor" I was told all the rooms are the same…. NOT

Room was very clean, extra bed for my daughter arrived efficiently. The room was cleaned and tidied when we were out. Room was adequately sized for 3 and was supposedly an upgrade to "deluxe". Huge TV but difficult to change between channels with the remote. We were amazed to be charged $25 a night for parking even when we had "self-parked" - almost the only place in 3 weeks in Canada where we had to pay to park. Worse, had we not been staying it appears we would only have to pay $24 a night. The bill also stated that "you have not declined a free paper, had you done so you would have qualified for a rebate". I received neither a free paper or a rebate. Outdoor pool was very nice, water a bit chlorinated as per other reviews. Room was very quiet (we were in the Stanley Thompson wing). Quite fun for a short stay, exploring all the multiple routes between our room and the lobby/car park/pool. We didn't eat in the hotel so cannot comment on the food.

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Beautiful hotel that sits up on a hill overlooking the mountains and Banff. The staff was friendly, and very willing to please. Our room was small but newly renovated and very nice. We had a wonderful view of the mountains. This hotel has all the comforts and service you would expect from Fairmont Hotels.

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The hotel itself is a beautiful structure, and the grounds are immaculate. It is definitely in need of renovation, i.e., hallways could use new carpet, rooms need to be updated. It could also have been that The Fairmont blocks out the "unrenovated rooms" for the discount sites. Parking is extremely expensive... $25/night for self-service and $30/night for valet. For the price, I expected better quality rooms.

We were absolutley enchanted by the hotel, location and staff.We had a beautiful room with a view of the Bow River. We have travelled the world and would have to say that this view was the most spectacular that we have ever had anywhere. Staff were extremely accommodating and check in and check out was a breeze. If you are going to Banff you must stay here to experience the true history and beauty of the area.

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Small room and snall inconvenient bath

The hospitality is AWESOME at the Fairmount Banff Springs. All staff were very kind and helpful with all of our needs/questions. If you go try the spa (anything that they offer)...you won't be dissatisfied.